sync
Extension not syncing
Reload both the Netflix tab and the extension. Make sure all participants have WatchNest installed and are on the same Netflix page.
payments
Payment issues
Contact us at hello@watchnest.party with the email used for payment and the plan name. Or use the self-service billing portal if available.
hub
Room not connecting
Check that all participants have the extension installed, are on a Netflix watch page, and that the room link was shared correctly.
Already subscribed?
Use the Stripe customer portal to update payment details, cancel, or manage your subscription.
Contact
Still stuck? We are here to help.
Send us an email with a description of the issue. Include your browser, plan, and any error message you see.
mail hello@watchnest.partyWe usually reply within 24 hours.